CallPayWall
Subprocessors
Effective date: October 14, 2026
Paywall Inc. ("Company", "we", "us", "our") uses a limited set of trusted third-party providers ("subprocessors") to operate CallPayWall (the "Service"). Subprocessors process personal information on our behalf and under contractual obligations consistent with our Privacy Policy and our Data Processing Addendum (the "DPA"). We perform due diligence on each subprocessor and require appropriate confidentiality, security, and data-protection commitments, including Standard Contractual Clauses for international transfers where applicable.
The table below lists the categories of subprocessors we use, what each does, and the data it processes. A list of our current service providers is available on request to customers. Contact privacy@callpaywall.com. Our subprocessors process data in the United States, and some operate global infrastructure.
| Category | Purpose | Data categories processed |
|---|---|---|
| Telephony and call-recording providers | Inbound and outbound call routing, live call audio streaming, call recording, SMS messaging, phone-number verification, and number rental | Caller and called phone numbers, call metadata and signaling, live and recorded call audio, voicemail and pitch recordings, SMS content and delivery data, verification codes |
| Speech recognition (transcription) providers | Turning live call audio, voicemail and pitch messages, and recorded calls used in quality review into text | Call audio, resulting transcripts |
| Voice synthesis (text-to-speech) providers | Turning the text of the AI assistant's replies into its spoken voice | Text of the assistant's spoken lines (which may include caller-provided details the assistant repeats back) |
| AI and language-model providers | Real-time AI screening voice and conversation on calls and in the web demo; caller-intent classification; screening decisions; call summaries; post-call quality review of recorded call audio and transcripts | Live call and demo audio, recorded call audio, transcripts, and relevant call metadata; AI-generated summaries, classifications, and quality reviews |
| Payment processors and app-store platforms | Payment processing for caller fees, subscriptions, and number-rental packages; in-app purchases; Owner payouts | Payment and transaction data (amount, currency, status), limited card metadata (brand, last four), billing identifiers, payout account data, subscription status; full card numbers are handled by the processor or app store and never stored by the Company |
| Cloud hosting, storage, email, and authentication providers | Hosting and compute, data storage, transactional email, and user sign-in | All Service data categories as stored and processed in our cloud environment; account credentials and authentication identifiers; email content and delivery data |
| Push-notification services | Delivering app notifications to Owners' devices | Device push token and notification content (for example, that a call is being screened and the CallPayWall number it reached) |
| Mapping and business-listing data providers | Looking up public business information when an Owner sets up their business profile | The Owner's business search query; not caller call content |
| Analytics and session-replay providers | Website usage analytics (session replays, heatmaps, aggregated metrics), subject to visitor consent where required; see our Cookie Policy | Website visitor interactions, device and browser information, and masked page snapshots; form inputs and sensitive content are masked; no names, email addresses, phone numbers, or account identifiers are sent |
| Content delivery networks | Delivering website files and fonts to visitors' browsers | Website visitor IP address and browser and device information |
Notice of New Subprocessors
The Company will provide advance notice to business customers of any new subprocessor, or any replacement of an existing subprocessor, in accordance with the notice and objection procedures set out in the DPA. Business customers may subscribe to subprocessor-change notifications and may object to a new subprocessor as provided in the DPA.
Questions about this list can be sent to privacy@callpaywall.com (default: privacy@callpaywall.com).